At The Cousins, your privacy is not just a formality — it’s a priority. As a brand built on trust, elegance, and timeless fashion, we are committed to protecting the personal data you share with us while offering a seamless and inspiring shopping experience.
This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit or make a purchase from our website (referred to as “Site”).
1. Information We Collect
When you visit our Site, place an order, or engage with us in any way, we may collect the following types of information:
Personal Information You Provide Directly
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Name, Email Address, and Phone Number: When creating an account, contacting us, or subscribing to our newsletter.
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Shipping & Billing Address: Required to process and deliver your orders.
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Payment Information: Collected and processed securely through our third-party payment processors. We do not store credit/debit card details on our servers.
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Account Details: Including login credentials, order history, wishlist items, and preferences.
Information Collected Automatically
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Device Information: IP address, browser type, device type, operating system.
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Usage Data: Pages visited, time spent on the site, products viewed, click behavior, and referring URLs.
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Cookies & Tracking Technologies: We use cookies to enhance your experience, remember your preferences, and gather analytics.
2. How We Use Your Information
We use your information to provide an exceptional shopping experience, tailored recommendations, and reliable customer service:
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To process your orders, returns, and refunds.
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To personalize your experience by displaying relevant products and offers.
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To communicate with you regarding orders, support inquiries, and marketing updates (only if you opt in).
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To improve our website, services, and product offerings through analytics and feedback.
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To detect and prevent fraudulent activity or violations of our terms.
3. Sharing Your Information
We value your trust and do not sell your personal data. However, we may share your information with trusted partners under the following circumstances:
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Service Providers: Such as payment gateways, shipping carriers, email platforms, and hosting services — strictly to perform services on our behalf.
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Legal Compliance: If required by law, court order, or government request.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Your Rights and Choices
We respect your rights regarding your personal data:
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Access & Correction: You can access or update your information through your account dashboard.
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Deletion: You can request to delete your account or personal information by contacting us.
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Marketing Preferences: You can opt out of marketing emails at any time by clicking “unsubscribe” in the email footer.
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Cookies: You can control or disable cookies through your browser settings.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. This includes keeping order history for customer service and tax/reporting obligations.
6. Data Security
We implement a combination of physical, technical, and administrative security measures to protect your data:
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Secure socket layer (SSL) encryption for data transmission.
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Regular security audits and updates.
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Restricted access to sensitive data to authorized personnel only.
While no system is 100% secure, we take every reasonable step to ensure your data is safeguarded.
7. Children’s Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we learn that we have collected such information, we will promptly delete it.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
9. International Visitors
If you are accessing our Site from outside Pakistan, please note that your data may be transferred to, stored, and processed in Pakistan, where our servers and partners are located. By using the Site, you consent to this transfer.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we do, the revised policy will be posted here with a new effective date. We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or requests related to your personal information or this policy, feel free to contact us:
The Cousins
Email: info@thecousindesign.com
Phone: +971 50 663 9623