At The Cousins, your satisfaction means everything to us.
We want you to love every piece you purchase — but if for any reason you’re not completely happy, we’re here to make the return and refund process as smooth as possible.
Easy Returns
We gladly accept returns on all eligible items within 7 days of delivery.
To qualify for a return:
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Items must be unworn, unwashed, and in their original condition with all tags attached.
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Items must be returned in their original packaging.
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Sale items, customized orders, and final sale items are non-refundable unless defective.
How to Initiate a Return
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Contact Us
Send an email to info@thecousinsdesign.com within 7 days of receiving your order, mentioning your order number and reason for return. -
Return Authorization
Our support team will review your request and provide instructions, including the return shipping address. -
Ship the Item
Securely pack the item and ship it back to us. Please note, return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
Refunds
Once we receive and inspect your return, your refund will be processed within 5-7 business days.
Refunds are issued to the original payment method used at checkout.
Please note:
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Shipping fees are non-refundable.
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Refund processing times may vary depending on your bank or payment provider.
Exchanges
Want a different size or color?
The easiest way is to return the original item for a refund and place a new order for your preferred style.
Damaged or Defective Items
We take pride in the quality of our pieces, but if you receive an item that is damaged or defective, please contact us immediately at [support@thecousins.com].
We’ll prioritize your case and offer you a free replacement or a full refund.
Important Notes
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Items sent back without prior authorization may not be accepted.
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We recommend using a trackable shipping service for returns to ensure safe delivery.
Your style, your satisfaction — that’s our promise.
Thank you for shopping with The Cousins.