Welcome to The Cousins! By accessing or using our website (thecousinsdesign.com), placing an order, or interacting with our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using the Site.
If you do not agree with any part of these terms, you should not use our website or services.
1. Introduction
The Cousins is an online platform dedicated to providing elegant, modest fashion for women, specializing in abayas, kaftans, and jalabiyas. These Terms govern your use of our Site, purchases, and any other services we may offer.
Throughout this agreement, “we”, “our”, or “us” refers to The Cousins, and “you” or “your” refers to the user or customer.
2. Use of the Website
You agree to use this Site for lawful purposes only. You are prohibited from:
Violating any applicable laws or regulations.
Interfering with the operation of the Site or servers.
Attempting to gain unauthorized access to other users’ accounts or personal data.
Using the Site to post or transmit any harmful, abusive, or offensive content.
We reserve the right to restrict or terminate your access to the Site at any time if we believe you are violating these Terms.
3. Product Information & Availability
We make every effort to ensure that product descriptions, pricing, and images are accurate and up to date. However, we do not guarantee that all information is completely error-free. Colors and textures may vary slightly due to photography and screen settings.
We reserve the right to limit the quantities of any products, discontinue items, or modify pricing without prior notice.
4. Orders & Payments
By placing an order on our website:
You confirm that all billing and shipping information provided is accurate.
You authorize us or our payment provider to charge your selected payment method.
Orders are only confirmed once you receive a confirmation email from us.
We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud or pricing errors.
5. Shipping & Delivery
Shipping timelines are estimated and may vary depending on your location, order volume, or external factors. We are not responsible for delays caused by shipping carriers or customs clearance.
Customers are responsible for any applicable customs duties or taxes in their country.
Please refer to our [Shipping Policy] for detailed information.
6. Returns & Exchanges
We accept returns and exchanges on eligible products in accordance with our [Return Policy]. To be eligible:
Items must be unworn, unwashed, and in their original condition with tags attached.
Requests must be made within the return window specified on our policy page.
Customized or clearance items are generally non-returnable unless they are defective.
7. Account Responsibility
When creating an account on our Site, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify us immediately of any unauthorized use or suspected breach of your account.
We are not liable for any loss or damage arising from your failure to protect your account information.
8. Intellectual Property
All content on this website — including text, images, logos, graphics, and product designs — is the intellectual property of The Cousins and protected by copyright, trademark, and other applicable laws.
You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.
9. Promotions & Discounts
From time to time, we may offer promotions, discount codes, or limited-time offers. These are subject to specific terms, such as expiration dates, minimum purchase requirements, and exclusions. We reserve the right to cancel or modify any promotion at any time.
10. Limitation of Liability
To the fullest extent permitted by law:
We do not guarantee that the Site will be uninterrupted, error-free, or secure.
We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
Our total liability for any claim shall not exceed the total amount paid by you for the relevant order.
11. Indemnification
You agree to indemnify and hold harmless The Cousins, its affiliates, and employees from any claims, damages, or liabilities arising out of your misuse of the Site or violation of these Terms.
12. Governing Law
These Terms and your use of the Site are governed by and interpreted in accordance with the laws of Pakistan, without regard to its conflict of laws principles. Any disputes shall be resolved in the courts of [insert city, e.g., Lahore or Karachi].
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to this page. Your continued use of the Site after changes are made constitutes your acceptance of the revised Terms.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, feel free to reach out to us:
The Cousins
Email: info@thecousinsdesign.com
Phone: +971 50 663 9623